Kamalini Ramdas is Professor of Management Science and Operations at London Business School and Deloitte Chair of Innovation and Entrepreneurship. She is Departmental Editor of the Entrepreneurship and Innovation Department of Management Science.
Kamalini is an expert in the area of innovation. Her recent work examines new ways to create value through innovation, including service innovation and operational innovation. Kamalini is co-principal investigator on a $1.2 million grant to model and implement profitable cardiac preventive care via delivery innovation. She is also examining operational innovation in an array of service industries supported by a £50,000 grant from the UK Economic and Social Research Council.
Kamalini’s past research has examined questions surrounding the issue of how much product variety and component-level variety firms should offer and how variety can be managed effectively through design. This work involved examining the cost, quality and revenue impact of a firm’s product design decisions.
Kamalini has taught at the University of Virginia, University of Texas at Austin, The Wharton School, and the Indian School of Business, Hyderabad. She is regularly invited to speak on innovation, service design and delivery. Recent talks include Harvard, Wharton, Columbia, Stanford and the World Economic Forum Davos 2011.